3GScottishUser
3rd November 2005, 05:55 PM
From Mobile Today 03/11/2005:
3 caused ripples last week when it called time on 37 dealers, instructing distributors not to supply further orders to the companies concerned after 5.30pm last Friday.
3s instructions indicated they were part of a drive to weed out inferior quality connections, but gave no reasons for the decisions.
The news hit distributors in an email sent by a 3 account executive at 5:59pm on 26 October many distributors only learned of the list the next morning. Distributors told Mobile that with almost no notice, they were left with stock out in the market and no answer for dealers wanting to know why their accounts had been terminated.
As Mobile went to press, some dealers still hadnt been contacted to say theyd been barred. Its the first Ive heard of it, said one.
Many of the dealers terminated are believed to be outbound call centres, some of which are credited with up to 1,000 connections a month.
At the other end of the scale, independent dealer Satish Sedheva of Sat Comms in Birmingham said he was surprised by his disconnection: Im just an independent Ive been doing this for 14 years. Ive had no indication that my connections were of poor quality.
3 is believed to have scrutinised each dealerships level of returns, non-payment, churn and other poor quality indicators of which one or more may have been applied to a terminated dealership.
One distributor said: If companies arent meeting quality criteria, the network is right to do this. But they have a duty of care and companies should be told what the problem is and given time to make amends.
Meanwhile, the disconnected dealers are said to be scrambling to find new business. Sources within Orange distributors have reported a sudden surge of account applications from dealers 3 doesnt want.
Although 3 routinely reviews dealer performance, the scale of the termination is believed to be unprecedented.
Several distributors said they were concerned by the suddenness of the move and the lack of information about the specific reasons. However, a source familiar with the situation told Mobile that 3s contracts contained a clause allowing termination without a stated reason. Its the easiest way, he said.
A 3 spokesperson said: This is business as usual. 3 reviews performance on an ongoing basis; if dealers arent meeting the KPIs we set out we will review the relationship.
http://www.mobiletoday.co.uk/artman-test/publish/article_894.shtml
Full List of Axed Dealers:
http://www.mobiletoday.co.uk/artman-test/publish/article_891.shtml
3 caused ripples last week when it called time on 37 dealers, instructing distributors not to supply further orders to the companies concerned after 5.30pm last Friday.
3s instructions indicated they were part of a drive to weed out inferior quality connections, but gave no reasons for the decisions.
The news hit distributors in an email sent by a 3 account executive at 5:59pm on 26 October many distributors only learned of the list the next morning. Distributors told Mobile that with almost no notice, they were left with stock out in the market and no answer for dealers wanting to know why their accounts had been terminated.
As Mobile went to press, some dealers still hadnt been contacted to say theyd been barred. Its the first Ive heard of it, said one.
Many of the dealers terminated are believed to be outbound call centres, some of which are credited with up to 1,000 connections a month.
At the other end of the scale, independent dealer Satish Sedheva of Sat Comms in Birmingham said he was surprised by his disconnection: Im just an independent Ive been doing this for 14 years. Ive had no indication that my connections were of poor quality.
3 is believed to have scrutinised each dealerships level of returns, non-payment, churn and other poor quality indicators of which one or more may have been applied to a terminated dealership.
One distributor said: If companies arent meeting quality criteria, the network is right to do this. But they have a duty of care and companies should be told what the problem is and given time to make amends.
Meanwhile, the disconnected dealers are said to be scrambling to find new business. Sources within Orange distributors have reported a sudden surge of account applications from dealers 3 doesnt want.
Although 3 routinely reviews dealer performance, the scale of the termination is believed to be unprecedented.
Several distributors said they were concerned by the suddenness of the move and the lack of information about the specific reasons. However, a source familiar with the situation told Mobile that 3s contracts contained a clause allowing termination without a stated reason. Its the easiest way, he said.
A 3 spokesperson said: This is business as usual. 3 reviews performance on an ongoing basis; if dealers arent meeting the KPIs we set out we will review the relationship.
http://www.mobiletoday.co.uk/artman-test/publish/article_894.shtml
Full List of Axed Dealers:
http://www.mobiletoday.co.uk/artman-test/publish/article_891.shtml