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View Full Version : O2 slows downgrading



3GScottishUser
20th December 2006, 06:37 PM
From Mobile Today 20/12/2006:

O2 is set to change its downgrading rules, following rivals 3 and Orange. Customers will have to wait till after month nine of their contract to downgrade tariffs as of 1 January.

They will also only be able to downgrade one tariff a month. The current rules state customers can downgrade to any tariff after month six on both 12 and 18 month contracts. Moving to a higher tariff is possible at any time.

3 and Orange have both introduced similar downgrading rules recently and 3 is now charging customers £25 for each downgrade. The rules have been put in place to stop dealers and retailers encouraging tariff downgrades as part of their sales pitch.

http://www.mobiletoday.co.uk/content/15435.asp?men=2&sub=2

Hands0n
21st December 2006, 12:06 AM
I know they all read the newspapers and probably exchange beers and phonecalls now and again but ........... this all really stinks of Cartel!

Ben
21st December 2006, 09:38 AM
To be honest I'd rather see a return to 12-month contracts where customers can't change-down tariffs rather than all this crazy 18 month malarky. Either that or, heaven forbid, we actually start charging folk for their handsets and making the contracts much more flexible!