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View Full Version : Voda loses international roamers



3g-g
26th September 2007, 11:29 PM
It seems the Vodafone network has been having a hard time of it lately, along with their billing issues, (see other thread) they're leaving customers currently roaming outside the UK without voice and data connections! I imagine that'll be a fair few business customers, eeek!

http://www.theregister.co.uk/2007/09/26/vodafone_fails_to_roam/


A network glitch left Vodafone UK customers travelling abroad without data and voice connectivity this morning.

The mobile operator said the problem has been resolved, and that a third-party carrier was responsible for the down time.

The problems weren't universal, but they were global and hit a lot of roaming users.

Reg readers from as far afield as South Africa and Moscow complained of being unable to get connections, and incoming calls have been receiving an unobtainable signal rather than being diverted to voice mail.

Vodafone first told us the problem was limited to Europe, but then coughed to the scale when it was pointed out that Moscow isn't in Europe.

Whether the snafu is linked to the firm's ongoing billing problems is unclear, though the company has admitted its new billing system has cut off customers and refused connections in the past.

Ben
27th September 2007, 12:02 AM
I'd have screamed if this had happened to me a couple of weeks ago. At least the issue has already been resolved.

A little too much control handed over to the outsourcers, maybe?

Hands0n
27th September 2007, 12:05 AM
Possibly, but Voda seem to have seriously let the ball slip through their fingers a few times already. If they keep this up their credibility is going to take a big knock backwards.

Ben
27th September 2007, 12:12 AM
I'll say. Still, IMHO, it'll take years for the other networks to catch up to their falling standards anyway. Lets just hope these are teething problems on the way to better solutions ahead.