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Thread: iPhone 4 reception woes ?

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    Thumbs down iPhone 4 reception woes ?

    Well, I really hate to be (possibly) proven right about certain things, but reports are coming out thick and fast about reception problems with the iPhone 4 when held in the hand. Here are just a few examples:

    http://mashable.com/2010/06/23/iphon...w-screen-tint/

    (nice video demonstration)

    http://gizmodo.com/5571171/iphone-4-...e-antenna-band

    http://www.macrumors.com/2010/06/23/...-an-old-issue/

    I called this issue out way back on the 8th of June when the iPhone 4 was first announced and the antenna design revealed in the following thread, which I'll quote from:

    http://www.talk3g.co.uk/showthread.p...9164#post39164

    One bit of remaining scepticism for me is the claim of using the casing edge as antennas to improve reception. Although I'm willing to be proven wrong, I think this claim is bogus, just as it was for the previous generation phone where they claimed the ring around the headphone jack, the camera, and the front chrome bezel were used for antennas. (When clearly they were not - they're all loops, and they're not connected to anything...)

    First of all, the lengths of the metal are not even close to the correct length for the frequencies they're trying to transmit - they're actually too long for 2100Mhz for example, but the biggest problem of all is the fact that you are touching the supposed antenna when you hold the device. Any RF engineer can tell you that if you make electrical contact with an antenna by touching it, it seriously detunes it to the point where any improvement that you might have had from the antenna being external will be lost and then some.

    Even if they coated it with a thin non conductive layer, the close proximity of your hand would still have a serious effect on the tuning and performance of the antenna, as even conventional internal antennas in phones which are held at least a few mm away from your hand suffer from significant performance loss from the proximity of your hand, and this whole issue of hand proximity is one of the biggest challenges in antenna design in mobile phones.

    So until proven wrong I call BS on Apple's claim of improved reception by using the frame as antennas. If there is an actual improvement in reception then it's more likely to be the glass back (which is far more transparent to 900-2100Mhz radio signals than ABS plastic is) or an improvement in the internal antenna designs, or different radio chipsets, or a combination of the above.
    As you can see I was sceptical that Apple would be so stupid as to use the frame as an un-insulated antenna. Well, it looks like I was wrong about that, but therefore right about the effects of touching the frame on signal strength.

    To put things into perspective, I should point out that some loss of signal is normal when picking up a phone - even if you can't make electrical contact by touch (as is the case in most phones where the antenna is inside) due to two effects - shadowing and capacitive loading.

    The shadowing effect is that your hand is a "lossy" substance at the high frequencies used by phones, and if you cup your hand around the phone it will block some of the signal through attenuation - just like the wall in your house does. The second effect is capacitive loading, where even though you're not making electrical contact with the antenna, the close proximity of your hand alters the tuning of the antenna ("loads it") which causes the efficiency of the antenna to drop. (The proximity of your head has a similar effect too, so speaker-phone mode will give you a better signal as it's not held close to your head)

    These two effects combined depending on the size, shape, and design of the phone, and the way in which it is held cause (with an iPhone 3GS) approximately 10dB of signal loss between the phone lying on a table and being held up against your head.

    So if the signal on the table was -95dBm (a typical figure in residential areas from 3, Orange, or T-Mobile) it would reduce to -105dBm, which while not 5 bars, is still strong enough to make a 3G call. (Most phones try to switch to 2G mid call at -107dBm, and will lose 3G entirely at around -113dBm)

    The issue we're talking about here is substantial additional reduction of signal - direct electrical contact with an antenna operating at 900-2100Mhz frequencies will severely detune it, (probably resulting in a loss of at least another 10dB, for a total of 20dB) and in the above example would push the signal to -115dBm, which is too weak to establish a connection on 3G. (The phone would have switched to 2G if it could)

    So how could Apple miss this effect in testing ? Here's my theory - we all saw the pictures of the lost iPhone prototype - which was in a rubber casing to disguise it as a 3GS. The rubber casing would insulate your fingers from the external antenna, and it is very likely that every iPhone 4 that went off campus during the testing phase was in this rubber disguise case the whole time it was off campus.

    The only time they may have used the prototypes without the rubber case were in Apple headquarters in secret darkened rooms - somewhere they're very likely to have strong signals. Apples extreme secrecy prevented them testing it properly in real world conditions.

    However this external antenna design should not have got off the drawing board in the first place in my opinion (hence my scepticism of it when first announced) - any radio engineer should be aware of the deleterious effects of making electrical contact with an antenna, so someone wasn't doing their job to let it get this far. My guess is that the industrial designers (Ive & co ?) or Steve himself though it was a great idea and couldn't be dissuaded by the facts and figures of the radio engineers.

    So were Apple aware of this design shortcoming by launch time ? I believe so, and here's why. Two unusual things have happened during the lead up to the iPhone launch that on their own made no sense, but if you are a conspiracy theorist, they fit right in.

    One is that Apple for the first time announced a rubber case for the iPhone - previously they have relied on 3rd party manufacturers for those, so this is the first time they have made one of their own, and a few commentators were scratching their head over that one.

    If I was a conspiracy theorist I would say that Apple realised the mistake in their design too late, and decided to issue the "bumper" cases in an attempt to hide the problem. Funny how the bumper case covers only the metal frame - which should be the strongest part of the phone... I bet Apple store employees have been told to give the hard sell on the bumper cases to "protect" the phone, so that as few people are using the phone without a case as possible.

    The other thing is that the field test app has gone missing in OS 4.0 - something I commented on a few days ago as being strange, and I couldn't think of any reason why they would remove it. Well, if you're a conspiracy theorist, I would say that they removed it so that accurate signal strength comparisons between 3GS and iPhone 4 are impossible.

    Bars is not an accurate reading, and any signal stronger than -100dBm will show as 5 bars, so it's only if your signal is weak would you notice the bars changing when held as the first video at the top shows. If field test was present a much more accurate numeric comparison with the 3GS would be possible in dBm.

    So where does this leave us ? It seems to me that Apple has made a significant design blunder here, (form over function) and their propensity towards secrecy has prevented them properly testing the phone out in the wild, (without a case) and realising the extent of this problem.

    Can they do anything about it without a major redesign ? Sort of...they could coat the metal frame with a hard clear-coat like coating which would be thin and invisible, but provide insulation and would dramatically reduce the effects of touching the strip. (It would alter the feel of the surface though...) It wouldn't be as good as a rubber case though, due to the thinness of such a layer.

    Is there anything you as an iPhone 4 owner can do about it ? Yep, buy Apple's bumper case and use it. (Or any other case that hides the metal frame) With a rubber case insulating the metal frame from your fingers the signal loss from holding it shouldn't be significantly worse than a 3GS.

    I'd be interested to hear from those getting their iPhone 4's how you are finding reception in weak signal areas compared to your 3G/3GS and whether holding it in your hand or to your head makes more difference to the signal strength than the 3GS...(with and without a rubber case)
    Last edited by DBMandrake; 24th June 2010 at 09:27 AM.

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    interesting ,

    I must admit I was a bit sceptical when I saw , thinking that we were talking about small deviation in reception.. But watching that video , to drop from a full signal to "No Service" suggests a big problem !

    My concern would be that , if the antenna is detuned to the point that it neuters a full signal to zilch , then surely the mismatch must be so great that it would damage the transmitter ? ...or if there is any kind of hardware autotune (is this even possible in a device of this size / class ?) then there'd be major power drain and overheating issues ?

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    After sitting on forums reading all last evening then again for several hours this morning I have decided that when the phone arrives today with UPS I am not even going to unwrap it and return for a refund.

    There are way too many examples on the various forums and your theory and scientific breakdowns all make perfect sense to me. I am a telecomms engineer by trade and radiating RF into your hand doesn't sound like good practice anyway, massive attenuation. The video of a guy dropping the phone about five times and the front glass shattering was also a big factor for me returning the phone.

    Will be very interesting over the coming weeks to see if Apple can provide a solution. A freeze on signal bars when you hold the phone should do it The bumper case cover up now makes lots of sense.

    I will be interested to see how Ben and others get on but I am not chancing it, the 3GS is still pretty cool and hey it works

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    Quote Originally Posted by miffed View Post
    interesting ,

    I must admit I was a bit sceptical when I saw , thinking that we were talking about small deviation in reception.. But watching that video , to drop from a full signal to "No Service" suggests a big problem !

    My concern would be that , if the antenna is detuned to the point that it neuters a full signal to zilch , then surely the mismatch must be so great that it would damage the transmitter ? ...or if there is any kind of hardware autotune (is this even possible in a device of this size / class ?) then there'd be major power drain and overheating issues ?

    I can't tell for sure without first hand experience of it, but from all the videos I've seen the difference is quite substantial - and seems to be focused mainly around the bottom left corner of the frame - where if you bridge between the side and the bottom corner with your hand it has the most effect.

    Touching it won't be reducing the signal to zilch, but it looks to be on the order of 15-20 dB loss. (If field test hadn't been removed, it could be easily measured) 5 bars is -100dBm or stronger, and 1 bar is about -113dBm (with the phone losing connection less than that) so there is actually only a 13dB difference between the weakest possible "5 bar" signal, and no usable signal.

    I don't think damage to the transmitter chip is too likely - even the best cell phone antenna would have a relatively high VSWR so the output chips are designed to be able to drive into any load without damage. We're only talking about around 1 watt maximum power when you're at the limit of range of a cell tower, and progressively less as you get closer.

    However, it would potentially reduce battery life even if you're in a strong signal area - because the phone will have to increase the transmitter power more than it might otherwise have to - so gripping the bottom left corner of the phone in a call could drain the battery faster.

    So far nobody has shown videos testing it with and without a rubber case fitted - comparing it in hand vs lying on a table is not a fair test for the reasons I outlined in the initial posting, although it is still representative of real world use....

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    Quote Originally Posted by blush View Post
    After sitting on forums reading all last evening then again for several hours this morning I have decided that when the phone arrives today with UPS I am not even going to unwrap it and return for a refund.
    Ouch, that's quite drastic. I'm really divided on the iPhone 4 now - in every other way I think it's a fantastic design, but fortunately (?) I don't have the money to buy one at the moment anyway (due to the small matter of looking for work... ) so now I'll wait and see what happens. I will go in store to try one first hand of course, and if it really came down to it, I would probably be ok with using it in a rubber case - as I have always kept my 3GS in a rubber case anyway.

    There are way too many examples on the various forums and your theory and scientific breakdowns all make perfect sense to me. I am a telecomms engineer by trade and radiating RF into your hand doesn't sound like good practice anyway, massive attenuation. The video of a guy dropping the phone about five times and the front glass shattering was also a big factor for me returning the phone.
    No, I don't like the idea of Microwave frequencies (2.1Ghz on 3G) being connected directly to my hand...I know it's only less than 1 watt, and that you still get a lot of exposure from a normal internal antenna, but there's no need to push my luck.

    I'm not in telecomms but I was an amateur radio operator for many years (gave it up when the internet came along and stole my attention ) so built and tested many antennas... and one thing you don't want to be doing is touching one while in operation if you expect it to work properly. (And with higher power transmitters, if you don't want to get a nice burn )
    Will be very interesting over the coming weeks to see if Apple can provide a solution. A freeze on signal bars when you hold the phone should do it The bumper case cover up now makes lots of sense.
    Yeah it does. The bars already have a very long time delay with averaging too - in field test mode the reading changes very quickly, with bars it takes 10+ seconds for a huge drop in signal to be registered. This is so it's not fluctuating up and down all over the place as you move.

    If you talk with the phone against your head for 20 seconds or so then quickly pull it away and look at the signal, you'll often find even on a 3GS that the signal reading has dropped a lot.

    Apple are reportedly claiming a software problem that indicates less bars than it should and will be releasing a fix - my guess is they will do something sneaky - like detect when the phone is against your head and freeze the reading so that when you pull it away it still shows 5 bars

    At the end of the day they can't hide dropped calls or No Service though.
    I will be interested to see how Ben and others get on but I am not chancing it, the 3GS is still pretty cool and hey it works
    Yeah come on Ben & Co, review please

    I'm still pretty happy with my 3GS, especially after the 4.0 update, so I'm gonna sit this one out, at least so long as I have no money to spend on expensive phones
    Last edited by DBMandrake; 24th June 2010 at 12:16 PM.

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    http://www.engadget.com/2010/06/24/s...d-left-handed/

    If we had to guess, we'd say that our conductive skin was acting to detune the antenna -- in fact, we've already managed to slowly kill two calls that way so it's not just an issue with the software erroneously reporting an incorrect signal strength. That said, we had no issues when Apple's $29 rubber bumper accessory (given to us free for standing in line) was attached, creating a buffer between our palm and the antennas.
    First confirmed mention I've seen of the "rubber bumper" case working around the signal issue.

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    Hmm, Remember the "lost" iPhone 4 was heavily disguised as 3GS ? this might explain how a problem like this didn't get picked up in testing , if all the test models were insulated?

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    Quote Originally Posted by DBMandrake View Post
    Ouch, that's quite drastic.
    The phone arrived and as I'm printing out the returns label I can hear iphone 4 shouting my name and screaming 'let me out!'

    Very very tempting but I'm not giving in

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    Quote Originally Posted by blush View Post
    The phone arrived and as I'm printing out the returns label I can hear iphone 4 shouting my name and screaming 'let me out!'

    Very very tempting but I'm not giving in

    Get it cracked open you wont regret it.....I hope. I've been playing with iPhone 4 all day and its pretty sweet, unfortunately the handset I'm using isn't activated yet so I can't check the signal thing, but everything else is great.

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    Quote Originally Posted by The Mullet of G View Post
    Get it cracked open you wont regret it.....I hope. I've been playing with iPhone 4 all day and its pretty sweet, unfortunately the handset I'm using isn't activated yet so I can't check the signal thing, but everything else is great.
    Unfortunatly it is too late, posted it several hours ago. For the entire journey to the post office I kept having second thoughts and now it is too late. If a software update fixes the issue I will order it again so I will wait and see what happens. I am going to America for two weeks on Saturday and the 14 day return period deadline is during the holiday and I didn't fancy having a signal less phone. AT&T seems to have problems enough without a dodgy phone!

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    Have we seen this problem on any UK network other than O2? Both Nicky and Ben are reporting no such problems on Three and Vodafone respectively.

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    I think you guys might be missing the point with this issue - touching the bottom left corner will reduce the signal significantly, but if you're in a strong signal area you won't notice anything as once the signal is strong enough to display 5 bars (about -100dBm on 3G) then any further increases will not cause a visible change. So if your signal to begin with is much stronger than -100dBm, even a significant loss of signal will not show less bars. Only if your signal is just reaching 5 bars or less will you notice. It's not surprising those on O2 notice it more as O2 generally has a much weaker 3G signal than Three.

    But use that phone in an area with a marginal signal and holding the bottom left corner could be the difference between a signal and no service. It really needs to be tested in a weak signal area to prove anything, and be compared with a 3GS both with the device un-held and held in the bottom left corner. (And retested with a case) Until then the jury is still out.

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    Thats the science bit but the [practical] point that I am trying to establish is whether or not these observations are being made on UK networks apart from O2 who are disqualified because they have no credible 3G network of their own in the UK. I think that it is well established in the US that AT&T suffer from the same issues as O2 inasmuch as their own network is generally one of low signal availability, distribution and penetration. So I am not entirely surprised at the American iPhone 4 experience and well recall other (Android) handsets such as the Google Nexus One that has it's antenna down at the base of the device. There is YouTube video of the signal meter on the handset dropping when the handset is held normally in the hand. And that is with the antenna covered by the Nexus One's plastic casing.

    So, given that there are very real radio signal issues with very many handsets, the iPhone 4 is no exception, I am not entirely surprised that the new iPhone with its completely exposed antenna suffers when held normally. I did rather wonder about the wisdom of the iPhone design when Steve Jobs announced that the stainless steel band was an antenna.

    Where is this all likely to lead to? Will Apple be giving out their Bumper Cases for free? How will that satisfy those iPhone users who like their devices unadulterated? They will not be happy at all.

    I do think that Apple may have a monumental cock up on their hands and will have to move fast to do something positive. They cannot sit patiently behind their RDF in the hope that all will work out in the end. Fast and decisive action is required.

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    I had a couple of bars today, tried touching/holding the handset in various different ways but couldn't make the display change. I also had several calls today in variable coverage and couldn't identify any difference/issue.

    I suppose it could take time to notice properly... I'll keep an eye out... but my experience on Vodafone has been nothing other than fantastic today.

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    Apple acknowledges, but downplays the antenna issue:

    http://news.cnet.com/8301-31021_3-20008799-260.html

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    YO!

    Got my iPhone 4 running on Three and so far, I've got no problems. I cant seem to replicate the "left-hand corner" issue. I've seen it done on several YouTube videos across the web (all seem to be running on AT&T) but not Three.

    I will note that the signal, when stood next to my 3GS is weaker, wether I'm holding it or not. But I've heard that issue is due to a software problem on the iPhone 4 and its not reporting signal strength accurately enough. So I'm happy with that.

    Any questions, just ask.

    Here's a picture of my new iPhone 4 i took with my finger on the left hand corner area and bridging the two antennas.

    http://nickycolman.posterous.com/iphone-signal-on-three

    Perfect signal.
    Last edited by @NickyColman; 25th June 2010 at 10:01 AM.
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    Its too early for me to tell yet. Playing with this at home is a bit of a cheat as I have my Vodafone SureSignal turned on and can't be bothered to turn it off. Although even then I get a good signal from my nearest transmitter mast

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    Here is a good way to test it:

    http://www.youtube.com/watch?v=-7tfH9oBQbk


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    LOL, I've tried the "key" test and no end of others including this one, even licking my finger to moisten it to lower my skin resistance. Nothing. Nada. Now't. At all times i am getting a solid five bars of signal strength being displayed.

    BTW, has anyone noticed that all of the videos are based on AT&T's network? There may be other but I have not yet come across any UK networks exhibiting the same fault. And I don't count O2 because their network does that without any provocation, it doesn't need an iPhone 4 to demonstrate that

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    If I hold across the bottom left join I can make a few bars drop.

    Have I had a dropped call or any issues? No.

    So, basically, I'm not arsed.

    Given how superior iPhone 4 is to my £2500 Vertu it'd take a lot more than this to piss me off!

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