Complaints:

My girlfriend had issues with the network service & the handset provided over a period of approx 3 months in excess of a year ago. Having no sucess with the call centre, I checked out a number of forums & checked Hutchisons websites for contacts.

An email was issued to the first 3 email addresses below for Three UK & after approx 48 hours she received a call, the handset was replaced & a follow up call from Three received seeking feedback. All problems resolved (however at the end of the contract period, the business was taken elshwhere!)

If it had not been resolved after the first email, a further email (as details below) would have been issued.

Listed below is the information collated together which hopefully maybe of assistance to users:

Send detailed emails – in the subject row state: Hutchison 3G Complaint – Account No: …………..

As with all complaints, be firm but not abusive, the content of the email should state the problem, in this instance of the service or the handset (list model number), length of time of the problem, how you have tried to report matters with them etc, also list dates, times & names of personnel of which you have spoken to. End the email stating that you expect their reply at the earliest opportunity but no later than 48 hours of email issue (don’t forget to list down a contact number)

If you get no response, send email No 2 and copy those listed below. Add additional wording that you have received no reply despite previous verbal & email communications and you need an urgent reply to resolve the issues.

If still no reply ………., think of an alternative strategy, but don’t let them get you down!

Email Contacts:

Send first email to 1, 2 & 3 – if no reply within 48 hours forward the same email with additional wording and copy in 4, 5, 6, 7 & 8 – Hopefully you should get a call back!!!

1. (UK Customer Services)
2. (UK Media Contact)
3. (UK Media Contact)
4. (Ofcom Communications Director)
5. (Parent Company Media Contact)
6. (Parent Company Media Contact)
7. (Parent Company Media Contact)
8. (Overall Holding Company)

Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services
Website: www.ofcom.org.uk

Matt Peacock, Communications Director – Email:
Media Contacts:

Hutchison 3G UK Limited - Media Contacts:

Mr Rigby, Mark Mr Brewster, Edward
Tel: (44-20) 7350 5696 Tel: (44-20) 7350 5696
Fax: (44-20) 7350 5707 Fax: (44-20) 7350 5681
Email: Email:


Hutchison Whampoa Limited - Parent Company of Hutchison Telecommunications in Hong Kong - Media Contacts:

Ms Cheung, Laura Ms Kwok, Euginie
Tel: (852) 2128 1289 Tel: (852) 2128 1343
Fax: (852) 2128 1766 Fax: (852) 2128 1766
Email: Email:


Mr Lau, Jeremy
Tel: (852) 2128 1370
Fax: (852) 2128 1766
Email:

Cheung Kong (Holdings) Ltd – Overall Holding Company:

Email:

Hutchison 3G UK Address & Contact:
Hutchinson 3G, Spare House, 20 Grensell Road, Maidenhead, SL6 1EH. Tel No: ?
Mr Bob Fuller – Managing Director

Parent Company In Hong Kong Address & Contact:

Hutchison Telecommunications International Limited, 18/F, Two Harbourfront, 22 Tak Fung Street
Hunghom, Kowloon, Hong Kong
Web site: http://www.htil.com/eng/global/home.php
Mr Canning Fox - Chairman

Parent Company of Hutchison Telecommunications in Hong Kong & Contact:

Hutchison Whampoa Limited, 22/F Hutchison House, 10 Harcourt Road, Hong Kong.
Web site: www.hutchison-whampoa.com/eng/index.htm
Mr Canning Fox - Group Managing Director
Mr LI Ka-shing – Group Chairman

Holding Company of Hutchison Whampoa in Hong Kong & Contact:

Cheung Kong (Holdings) Ltd, 7th Floor, Cheung Kong Center, 2 Queen's Road, Central, Hong Kong, Phone: (212) 815-2345, Fax: (212) 571-3050. Email:
Web Site: http://www.ckh.com.hk
Mr LI Tzar Kuoi, Victor - Managing Director (Son of Chairman)
Mr LI Ka-shing - Group Chairman & majority shareholder