This is heartbreaking, you always think that these things will never happen to you or anyone you know. My friend bought a Sony Ericsson once and I was equally heartbroken, I felt completely powerless to prevent the impending train wreck, and when it was finally recalled I felt a sense of relief akin to that of a Dignitas patient, unfortunately his misery continued for a good while longer.

There are people you can call about this, Samaritans are always a good option.