Well, this is rather disappointing!

Yesterday I was using O2's web chat to port a number in. It's an excellent service. I complimented Angela, my agent, on the help she had given me and asked, out of a sudden bout of curiosity, where she was based. That's when it got a bit weird; she responded that she wasn't allowed to tell me that...

Today I have received the porting confirmation email from O2, and it contains my agents name on the submission to the porting team. But it's not Angela. It's Pooja. Her surname is on there too, but I'll not write that here.

I feel sorry for Pooja that her employer is so ashamed of her location and culture that it feels it necessary to employ this 'cover up' to make her name palatable to the British. This experience has churned my stomach somewhat... it makes O2 come across as rather deceitful. Faking a UK customer service experience is completely unnecessary, all that matters is that the service is excellent - which it is.

Whoever came up with this charade should be fired.