TBH I have not had to do much with T-Mobile's CS so far - and I am quite happy to keep things that way. I really do not have much faith in companies CS these days, they're all much of a muchness. However, I do have to reserve much praise for Vodafone who have been simply the best in every way when sorting out my early problems with a pair of contracts.

So far I've only used T-Mobile's CS to ask a fairly simple question - but I did not get any of the long waiting times etc. that you experienced. This has got to be due to the huge influx of new [Flext] accounts I expect! Although why the surge in CS calls makes me wonder and not a little anxious too!