After successfully registering my two Nokia N95 with SimplyDrop I waited for the envelope to arrive. I waited, and I waited, and I waited.

Then I got an email from them "reminding" me to send them on. I replied and said that I was waiting for the envelopes they say they will send, and asked for a new delivery. I then waited, and I waited and I waited.

Coming back from holiday I received another "reminder" at which point all the toys left the pram Firmly I thanked them for their communication, mentioned the history, told them what I thought of them and asked them never to darken my mailbox again.

Fast forward to this week - Fonebank. I looked up on Martins Money Saving Expert again (see above), and this time read the reviews. Plenty of people had similar feelings to myself regarding SimplyDrop. Some of the others didn't read too well either. But Fonebank consistently had the better reports written about them, although even they seemed to have some problems.

I got an offer of £89 for each N97 - the offer prices have dropped since way back then! But it was a reasonable offer, matching or bettering what I'd actually get in my hand off eBay after their and PayPal's fees. So I went for it.

Tuesday 15th Sep I sent the pair off using Special Delivery, well worth the £5.40 for the insurance. Each handset was individually wrapped in foam - laminate floor underlay is perfect for this - and attached to each was a copy of the Order Sheet, plus one extra copy in the envelope. This saves any problem with handset being separated from the order sheet and the problems that will cause.

Today, 17th Sep, I checked with the Post Office tracking, delivery was made on 16th. Then checking on Fonebank's website I can see that they've sent a cheque off for the full £178 on the 16th, same day of receipt.

All being well, the cheque should arrive tomorrow or Monday, and if it does, then it will have been probably the simplest transaction of this kind I've ever conducted.

Why can't all of the others just play the fair game?