First off let me say that the web chat service itself is excellent; fast and efficient.
I have a business a/c with O2 (well, one with all of the networks, but I'm referring to the O2 one here) and when I discovered that they've rolled out 3G900 much more extensively than when I last checked it made sense to enquire about moving most of our connections over from Vodafone.
The problem is I need a femtocell for home because no network has good coverage here. O2 have Boost Box, but it's not on public sale.
No worries, I was told, an Account Manager can get me a Boost Box if my account has 10 connections. But I can't get an Account Manager until I have 10 connections...
...but I'm not moving my connections over until I have a Boost Box so I can actually use two of them...
O2 wouldn't budge. Yes, I can definitely have a Boost Box. But they want 10 connections from me first. Urgh!
Anyway, I've ordered what could be 'my' SIM on 30-day SIM Only. I'll give it a whirl around town and, if it really is good, I'll have to take a leap of faith and start moving connections over. Can't port without a Boost Box, though, so this could get interesting. But iPhone 4, 4S, and iPad 2 have 3G900, so I'd be a fool not to try and make some progress here. I can't bear being stuck on Vodafone anymore with their thoroughly dismal data performance in and around Canterbury.
That's weird, perhaps Three don't want the hassle of trying to support femtocells for business? I imagine it's a whole different kettle of fish than telling consumers to just turn it off and on again when it's not working.
Last edited by Wilt; 2nd April 2012 at 02:36 PM.
I imagine it's a while different kettle of fish than telling consumers to just turn it off and on again when it's not working.
Haha, too true. Irritating thing is, I need it for my house, not for the office, and being the director I'm not going to move all the connections over only to find that everyone else benefits while I have no signal at home. Might've gotten somewhere with our 'proper' Three a/c manager, but I think they've taken maternity leave and the replacement is so competent that she recommended the Three Web Cube instead! I mean, really, I have no coverage, so I don't know what planet she's on.
Much as I detest Vodafone at the moment, one has to hand it to them for having a fully commercially deployed femtocell strategy complete with efficient online management.
What is it with mobile operators that they express a zero aptitude for business sense? What school or university teaches them that it is okay for a customer to walk away empty handed? Dear old Arkwright will be spinning in his grave around about now!